Refund policy

Return & Refund Policy

Last updated: September 9, 2026

At KicksPro, customer satisfaction is important to us. This policy explains the conditions and procedures for returns, exchanges, and refunds.

1. Return Window

You may request a return within 14 calendar days from the date your order is delivered.

Once your return request has been approved, the item must be shipped back within 7 calendar days using a trackable shipping service. Returns sent after this period may not be accepted.

2. Return Eligibility

To qualify for a return, the item must:

  • Be unused, unworn, unwashed, and undamaged.

  • Be returned in the same condition in which it was received.

  • Include its original packaging, tags, accessories, protective materials, and any items supplied with the product.

  • Include proof of purchase or the applicable order number.

Items showing signs of use, wear, damage, alteration, washing, odors, missing accessories, or removed tags may be rejected.

3. Non-Returnable Items

The following items cannot be returned unless they arrive defective, damaged, or incorrect:

  • Customized or personalized products.

  • Items clearly marked as Final Sale before purchase.

  • Gift cards.

  • Items that do not meet the return eligibility requirements stated above.

A promotional discount alone does not make an item non-returnable unless it was clearly identified as Final Sale at the time of purchase.

4. How to Request a Return

To request a return, contact KicksPro through our official contact page:

https://kickspro.net/pages/contact

Please provide:

  • Your full name.

  • Your order number.

  • The item you wish to return.

  • The reason for the return.

  • Clear photographs if the item is damaged, defective, or incorrect.

Returns must be approved before they are shipped. Items returned without prior authorization may not be accepted.

After approval, we will provide the applicable return instructions and return address. Do not send a return to the address shown on the shipping package unless instructed to do so.

5. Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible and provide clear photographs of:

  • The item.

  • The issue or damage.

  • The packaging.

  • The shipping label.

After reviewing the request, KicksPro may offer a replacement, exchange, or refund as appropriate. If the issue is confirmed to be our responsibility, KicksPro will cover the reasonable return shipping cost.

6. Return Shipping Costs

For returns based on preference, including a change of mind, size, or color:

  • The customer is responsible for return shipping costs.

  • The original shipping charges are non-refundable.

  • The customer is responsible for ensuring that the return reaches us safely.

For confirmed defective, damaged, or incorrect items:

  • KicksPro will cover the applicable return shipping cost.

  • Any eligible original shipping charge will also be refunded.

KicksPro does not charge a restocking fee for approved returns.

We strongly recommend using a trackable shipping service. KicksPro is not responsible for returns lost or damaged while being shipped by the customer.

7. Refunds

Once the returned item is received and inspected, we will notify you whether the refund has been approved or rejected.

If approved:

  • The refund will be issued to the original payment method.

  • KicksPro will process the refund within 7 business days after inspection.

  • Your bank or payment provider may require up to 10 additional business days to post the refund to your account.

Shipping charges are refundable only when the item is confirmed to be defective, damaged, incorrect, or when required by applicable law.

If more than 10 business days have passed after we confirm that the refund was issued, please contact your bank or payment provider before contacting KicksPro.

8. Exchanges

We accept exchanges for the same product in another available size or color.

Exchanges are subject to:

  • Product availability.

  • The same eligibility requirements that apply to returns.

  • Payment of any applicable shipping or price difference.

For preference-based exchanges, the customer is responsible for return and replacement shipping costs. If the item received was defective, damaged, or incorrect, KicksPro will cover the applicable shipping costs.

If the requested replacement is unavailable, an eligible refund will be issued instead.

9. Order Cancellations

You may request an order cancellation before fulfillment begins. Cancellation requests are not guaranteed.

Once an order has been processed or shipped, it cannot be canceled and must be handled under this return policy.

If KicksPro cannot fulfill an order, the affected amount will be refunded to the original payment method.

10. Refused and Undeliverable Shipments

If an order is refused, remains unclaimed, or is returned because the customer provided an incorrect or incomplete address, any refund may exclude the original shipping charge and reasonable return shipping costs.

This does not apply when the delivery failure resulted from an error by KicksPro or the shipping carrier.

11. Applicable Consumer Rights

Nothing in this policy limits any mandatory consumer rights available under applicable law.

Contact Us

For questions, complaints, order assistance, shipping inquiries, returns, refunds, or other support requests, contact KicksPro through our official channels:

We normally respond within 24–48 hours. Response times may be longer during weekends, public holidays, promotional periods, or unusually high-demand periods.