Shipping policy

Shipping & Delivery Policy

Last updated: September 9, 2026

At KicksPro, we are committed to processing and delivering orders safely and efficiently. Please review this policy before placing your order.

1. Shipping Destinations

KicksPro offers worldwide shipping to countries and regions supported during checkout.

Available shipping destinations are displayed at checkout. If a country or region is unavailable, we are currently unable to ship to that destination.

Certain destinations may occasionally be unavailable due to carrier limitations, customs regulations, sanctions, security restrictions, or local import requirements.

2. Order Processing Time

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Processing time includes:

  • Payment and order verification.

  • Preparing and packaging the order.

  • Transferring the shipment to the shipping carrier.

Processing time does not include shipping transit time.

Orders placed on weekends or public holidays will begin processing on the next applicable business day.

Orders requiring additional payment, address, security, or identity verification may take longer to process. If additional information is required, we will contact the customer using the contact information provided with the order.

3. Estimated Delivery Time

After processing and dispatch, estimated delivery generally takes 5–10 business days for most supported destinations worldwide.

The total estimated time from payment confirmation to delivery is approximately 6–13 business days, including processing and shipping.

Delivery times are estimates and are not guaranteed. Delivery may be delayed because of:

  • Customs inspections or clearance procedures.

  • Remote delivery locations.

  • Public holidays or peak seasons.

  • Severe weather conditions.

  • Carrier disruptions or operational delays.

  • Incorrect or incomplete delivery information.

  • Events beyond our reasonable control.

Any delivery estimate displayed during checkout takes priority if it differs from the general estimate stated in this policy.

4. Business Days

Business days exclude weekends, official public holidays, and days on which the applicable fulfillment facility or shipping carrier is not operating.

Business days may differ depending on the shipping origin, destination country, and shipping carrier.

5. Shipping Costs

Shipping fees are calculated and displayed during checkout before payment is completed.

Shipping costs may depend on:

  • The delivery destination.

  • Package size and weight.

  • The selected shipping method.

  • Applicable carrier charges.

Free shipping may be offered for qualifying orders or during promotional periods. Any applicable conditions will be clearly displayed during checkout.

Original shipping charges are non-refundable except when an item is confirmed to be defective, damaged, incorrect, or when otherwise required by applicable law.

6. Order Tracking

When tracking is available, customers will receive a shipping confirmation containing a tracking number by email, SMS, or another contact method provided during checkout.

Tracking information may take up to 48 hours after dispatch to appear or update in the carrier’s system.

Customers are responsible for monitoring their shipments and responding promptly to requests from the carrier concerning delivery, customs clearance, or address confirmation.

7. Shipping Address

Customers are responsible for providing a complete and accurate:

  • Recipient name.

  • Shipping address.

  • Telephone number.

  • Email address.

Address changes are not guaranteed after an order has been submitted.

If the order has already been processed or shipped, KicksPro may be unable to change or redirect the shipment.

If a shipment is returned because of an incorrect or incomplete address, an unavailable recipient, repeated failed delivery attempts, or failure to collect the shipment, the customer may be responsible for additional shipping and return costs.

8. Customs Duties and Import Taxes

International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless duties and taxes are explicitly displayed and collected during checkout, these charges are not included in the product price or shipping fee and are the customer’s responsibility.

KicksPro does not control customs assessments and cannot guarantee the amount that may be charged. Customers are responsible for checking the applicable import rules and charges before placing an order.

Customs inspections and clearance procedures may delay delivery.

If a customer refuses or fails to pay required customs charges, the shipment may be returned or abandoned. Where permitted by applicable law, any eligible refund may exclude unrecoverable shipping, customs, brokerage, return, or carrier charges.

9. Delayed Shipments

If tracking has not updated for an unusual period or the estimated delivery window has passed, please contact KicksPro through:

https://kickspro.net/pages/contact

Please provide your order number and tracking number.

KicksPro will review the shipment and, where appropriate, open an investigation with the shipping carrier. Carrier investigations and customs reviews may require additional time.

Nothing in this policy limits any mandatory right to cancel or receive a refund because of a legally qualifying delivery delay.

10. Lost Shipments

A shipment is not considered lost solely because tracking information has been delayed or has temporarily stopped updating.

If the shipping carrier confirms that a shipment was lost in transit, KicksPro will provide an appropriate resolution, which may include:

  • Reshipping the affected item, subject to availability.

  • Issuing a refund to the original payment method.

The available resolution will depend on the circumstances, product availability, carrier investigation, and applicable law.

11. Packages Marked as Delivered

If tracking shows that a package was delivered but it cannot be located, the customer should:

  • Confirm that the shipping address is correct.

  • Check with household members, neighbors, reception staff, or building management.

  • Check all possible delivery locations around the property.

  • Contact the shipping carrier.

  • Contact KicksPro promptly if the package remains missing.

KicksPro will assist with a carrier investigation where appropriate.

A replacement or refund is not automatic when carrier tracking confirms delivery. The final resolution will depend on the carrier’s investigation, the circumstances of the delivery, and applicable law.

12. Damaged Shipments

If an order arrives visibly damaged, the customer should:

  • Photograph the external packaging before opening it.

  • Photograph the shipping label.

  • Photograph the item and the damage.

  • Keep all packaging and included materials.

  • Contact KicksPro promptly through our contact page.

Confirmed damaged or incorrect orders will be handled according to our Return & Refund Policy.

13. Split Shipments

Orders containing multiple items may be delivered in separate packages and on different dates.

When available, separate tracking information will be provided for each shipment.

Customers will not be charged additional shipping fees solely because KicksPro divided an order into multiple shipments.

14. Refused and Undeliverable Shipments

If a shipment is refused, remains unclaimed, cannot clear customs because of customer inaction, or is returned for reasons outside KicksPro’s control, any eligible refund may exclude:

  • Original shipping fees.

  • Return shipping charges.

  • Customs duties or brokerage fees.

  • Other non-recoverable carrier costs.

This does not apply when the delivery failure resulted from an error attributable to KicksPro.

15. Order Cancellations

Cancellation requests must be submitted before the order is processed or shipped.

We will make reasonable efforts to accommodate cancellation requests, but cancellation is not guaranteed once processing has started.

After an order has been dispatched, it cannot be canceled and must be handled according to our Return & Refund Policy.

If KicksPro is unable to fulfill an order, the amount paid for the unavailable items will be refunded to the original payment method.

16. Customer Responsibility

The customer is responsible for:

  • Providing accurate order and delivery information.

  • Monitoring the shipment.

  • Responding to carrier or customs requests.

  • Paying applicable duties and taxes not collected at checkout.

  • Ensuring that the ordered products can legally be imported into the destination country.

17. Applicable Consumer Rights

Nothing in this policy excludes, restricts, or overrides any mandatory consumer rights available under applicable law.

Contact Us

For questions, complaints, order assistance, shipping inquiries, returns, refunds, or other support requests, contact KicksPro through our official channels:

We normally respond within 24–48 hours. Response times may be longer during weekends, public holidays, promotional periods, or unusually high-demand periods.